house sitter communication skills

House sitter communication skills – the insider’s guide

HOUSE SITTING is a more than just an exchange of accommodation for pet care. It’s also a wonderful sharing of experiences, interests and ideas for a mutually beneficial outcome. It’s about building relationships between hosts and sitters so each can enjoy the best that house sitting has to offer.  House sitters’ communication skills can make or break the relationship between host and sitter.

But such experiences don’t happen in a vacuum. Great house sitter communication skills are essential for successful house sitting. Our preferred website for acquiring house sits, Trusted Housesitters, values communication skills highly.  Communication skills is one of only five rating scales used by hosts and house sitters.

The single biggest problem with communication is the illusion that it has taken place.

What is communication?

Simply put, communication is the exchange of information between two or more people. To be successful it requires that the message be sent and received. 

We all make decisions about other people from the way they communicate. Make it count and look for hosts who value communication like you do. 

Maybe this is an area where your confidence is a bit low. Maybe you’ve had relationships which have not gone as well as you’d like or you just haven’t been able to figure out what the problem is. Or maybe you just want to improve your skills in this area.  

The good news is that learning good house sitter communication skills is not that hard. It just takes a bit of dedication and practice. Good communication influences our emotions powerfully and how people feel is one of the major determinants of the success of a sit. 

And don’t worry – none of us is perfect. 

Much has been written and studied about communication skills and how they affect our relationships. And it’s very much a work in progress. I am going to talk about the house sitter communication skills we use that we believe lead to our five-star house sitting ratings.

First, a word about styles of communication

Verbal communication

Verbal communication is what we say and how we say it. 

How do we show verbally that we are interested in someone? Asking questions about them and things that are important to them, enthusiastic, positive and relevant responses are important. If you are speaking to someone and they don’t respond, what do you think? You might conclude that they didn’t hear you. Or that they have lost interest in the conversation.  

How do we show verbally that we are interested in someone? 

Asking questions about them and things that are important to them, enthusiastic, positive and relevant responses are important. If you are speaking to someone and they don’t respond, what do you think? You might conclude that they didn’t hear you. Or that they have lost interest in the conversation.  

What about when someone says something that is completely irrelevant and unrelated to your discussion?  What if you are speaking with a raised voice or are critical of the host’s way of doing things? Your host is unlikely to feel you are the right person to care for their pets and home if this is you.

Asking questions is a sure-fire way to demonstrate interest. 

Non-verbal communication

Non verbal communication is what we do physically, such as smiling, frowning, shrugging or hand gestures.

Give the person your full attention. Have you ever been in a conversation in which the other person picks up their phone and starts flicking through screens? How did you feel? If you’re in a conversation and you must pick up your phone to check something that you’ve been talking about, tell your host what you’re doing. Ideally, leave it until the conversation is over.

What if you are on a video link with a prospective host and one of them walks off to watch TV or yawns as you are talking? Who do you think is most interested in the sit or you as a house sitter? 

Feedback from our hosts is pretty clear – house sitter communication skills are incredibly important to them. They build confidence in house sitters’ ability and give the host security, a sense of confidence that their pets are being well cared for and safe and that their home is being well cared for.

Written communication

We get the grammar and spelling right

I did not often meet people who are more picky about grammar and spelling than me — but then Lawrie came along! And, as a newspaper copy editor, he corrected and rewrote other journalists copy for a living. So it’s nice to work with someone who actually cares about these things as I do.

Now maybe you’re think this stuff isn’t important or that others should see the “real” you, and not worry about spelling and grammar. And, I admit,  maybe they aren’t a life and death issue. But the fact is that when you send a written message to another person the words are ALL they have to go on. The best house sits are in high demand. If a host is put off by your first contact they will just go to the next one in the queue. Don’t be the one left behind.

If you are writing in your native (first) language but you don’t know how to spell or construct sentences, you could be telling your potential host several things — that you are inarticulate, illiterate, or just lazy. Is this how you want your hosts to think of you? Worse case scenario is that you give them incorrect or incomplete information about critical issues such as your arrival and departure times.

Written communication is the best way to establish, confirm and make changes to your house sitting arrangements. Written agreements are easier to check and verify. We book our house sitting jobs up to a year in advance. It can be a challenge to remember the exact details of the sit if we haven’t written it down. Written arrangements can be checked easily by sitter and host. Even if you don’t book so far in advance, memory still can be notoriously unreliable so it’s always best to have it in writing.

Email and other communication channels

We decide early on in our relationships with hosts which written communication channel best suits us all. We prefer to use the house sitting site because most sites offer good security and it keeps all communication in one place. But we also use apps such as WhatsApp, Messenger, FaceTime and email. 

We also keep a calendar of all our sits and the relevant details for each. Again, this is for reference later when we are checking the details of the sit.

Emojis, internet slang and other here today, gone tomorrow language

ELI5, JSUK, WTF, DM me, BTW, 🙂 and good old LOL – we love this way of communicating. And the internet has changed the way we communicate faster and to greater extent than any other phenomenon. But it is fast so  don’t assume the terms you used in 2017 are still being used today. 

Or that you are using the same language as your host. A host who does not “speak internet” will be as perplexed by this as if you are speaking Latin (apologies to the fluent Latin speakers reading this).  While most of us understand and like this little guy …

… how many of us are familiar with his good friend?

Your new host will not appreciate having to consult an emoji dictionary to decipher your message. 

Write a great house sitting application letter

You might be thinking your days of writing job application letters are over. Alas, house sitting jobs also require an application letter to the host so that you can set up that all-important first meeting. 

But have no fear, it’s not that hard. It is a bit of an art form but there are certain things we think are critical to a good letter. Check out my post on writing a house sitting job application letter.

Write a great house sitting profile

 If you are using a website one of the first things you will do is write a profile. It is the first thing a host will see if they are searching a site to find a sitter. It’s also the first thing they’ll look at after receiving your application to sit. Take a look at our guide to writing your house sitting profile. 

Your profile should include:

5 essential house sitter communication skills

Openness and honesty

We have given a lot of thought to what we have to offer hosts and their pets and what we want to get out of housesitting. And we share that with our hosts. Throughout our journey we’ve also gained a lot of insight into our own needs and wants and those of our hosts. 

We’ve found the best hosts are genuinely interested in us and in what we’ve learned from house sitting. We share insights that we have acquired and seek the same from our hosts. We’ve learned a lot in our conversations with hosts about what they value in house sitters. 

Responsiveness

This starts when we apply for a house sit and continues until we complete the sit and move on.  When we are asked to do a sit we respond quickly, regardless of whether we are able to do it.  We know the host is trying to make plans and don’t want them to be waiting on our response. We also regard it as a privilege to be asked to sit and a quick response is respectful.

By the same token, we appreciate hosts who respond to us quickly. We tend not to take sits where the host has been slow to respond to our initial application. Sometimes we cancel our application if more than a week or two has passed, no matter how much we might like the look of the sit. We are looking for hosts who hold the same standards of communication as we do. 

Of course, like most things, there are exceptions to this rule. We agreed to a wonderful sit where the host was quite slow to respond to the initial contact because he had missed the email. He was most apologetic and we were satisfied that this was not a indication of our future relationship.

Listening

When was the last time you really felt someone listened to you and understood what you felt? And how did you feel as a result? Chances are this person was a great listener and that you felt great! 

So what is listening? Most of us spend our time in conversations thinking about what to say when the other person stops talking. Good listeners give the other person their full attention, they show interest verbally and with their body language and they confirm understanding.

Empathy

Empathy is the ability to put yourself in another person’s shoes. It means to understand where the other person is coming from and how they might be feeling. So why is this an important skill for house sitters? Well … it’s important for relationships with the house sitter and their pets.

For many hosts taking the step to get a house sitter rather than take their pets to a kennel, cattery or someone else’s chicken coop is a scary decision. Or they may have had a house sitter in the past who hasn’t worked out.

Keep your host in mind

Our hosts are always foremost in our minds and we make sure that we think of, and communicate, information and help they might need at all stages of the house sitting job. It will vary for every house sit and every host but here are some examples of how we keep our hosts’ needs in mind.

Before your host goes away check how often they’d like to hear from you. We’ve found that some hosts haven’t thought about this too much and some have thought about it a great deal. We have two things in mind when we contact hosts – letting them know that their pets are happy and well and letting them know if there’s any unexpected or unusual issues with their home or garden. 

Kirsty and Lawrie were continually sending us photos of Monty, putting our minds at ease.

Alan, host

And last - something about conflict

Wherever there are human relations there will be conflict, and house sitting is no different. In fact, the potential for conflict could be very high considering that people are handing over the their most valued possessions — their pets and their houses — to strangers.  

There may be a time when your hosts and you have a disagreement. In fact, we think this is bound to happen at some point or another. It is the nature of human relationships. But it’s not inevitable that it should all end in tears.

Peace is not the absence of conflict, it is the ability to deal with conflict by peaceful means.

 Setting up the sit properly, by asking the right questions,  will significantly reduce the possibility of conflict and we think there are some basic skills that serve us well when there are disagreements.

I'd love to hear your thoughts ...

I hope you’ve found this post this post useful. What do you think are the most important house sitter communication skills? I’d love your comments below.

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2 Responses

    1. Thank you! So glad you enjoyed it. I’m happy to add you to the mailing list if you want to be notified of new posts – just let me know.
      Kirsty

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